Operations, teaching, and team leadership

Context

Some of my most practical professional growth came from work that was highly operational and people-facing.

These roles sat outside formal technical titles, but they strengthened the execution, communication, and leadership habits that still matter in technical and analytical settings.

What I did

• as a Store Manager, improved sales, refined SOPs, supervised staff, and helped build a more trusting team environment
• as an Academic Tutor at ANU, designed and delivered content that supported critical thinking and problem solving
• in admin support work, handled requirement analysis, competitor review, responsibility clarification, and structured coordination

Results

• increased sales by as much as 102%, while sustaining performance gains of around 45%
• improved SOPs across six products, contributing to purchase growth ranging from 20% to 150%
• resolved about 70% of day-to-day IT troubleshooting issues without needing further escalation
• helped students and teammates move with more confidence because expectations and explanations were clearer

What this shows

Together, these roles strengthened skills that still matter in technical and analytical environments:

• coaching and communication
• operational discipline
• process improvement
• team trust and collaboration
• practical leadership without unnecessary ego