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A recruiter-friendly scan of selected roles, projects, and case-study summaries across public service, enquiry management, operations, analysis, and computing work.
Exceeded training requirements, received a collaboration award, and produced structured outputs from sensitive interview and document work.
Service Officer / Vetting Analyst · 2024-present
Public service and vetting analysis
Recent roles in Services Australia and vetting analysis gave me concrete evidence in front-line service, structured interviewing, and producing reliable outputs from sensitive information.
Scope: Services Australia and Canberra-based vetting analysis
Environment: High-volume service and sensitive information handling
Strengths: Interviewing, document analysis, procedural judgement
public service · interviewing · analysis · service delivery
Handled enquiries across 10+ systems and contributed to about 15% lower handling time and 20% fewer unnecessary escalations.
Service Officer / Enquiry management · 2025-present
Enquiry management and service improvement
I handled enquiries across 10+ systems and channels, and built team guidance that contributed to about 15% lower handling time and 20% fewer unnecessary escalations.
Scope: Phone, written, and internal enquiry channels
Environment: Public-service operations with 10+ systems
Strengths: Policy translation, first-contact clarity, record quality
enquiry management · public service · process improvement · stakeholder communication
Combined coordination and implementation in modelling projects, including a first-place AWS prototype built in a fast-paced bootcamp setting.
Project Manager Intern / Technical project delivery · 2023
Project delivery and predictive modelling
I combined project coordination and technical implementation across modelling and cloud projects, including a first-place AWS prototype and clearer cross-team delivery discipline.
Scope: CREP, modelling work, and fast-paced bootcamp delivery
Environment: Mixed-discipline teams with technical and delivery pressure
Tools: AWS Amplify, serverless, ML experimentation
project delivery · predictive modelling · cloud · machine learning
Built practical range across ML, NLP, privacy-aware data linkage, embedded audio, and FPGA work instead of staying in one narrow stack.
Computing projects and technical implementation · 2017-2025
Data and computing projects
My technical project work spans ML, NLP, privacy-aware data linkage, real-time embedded audio, and FPGA systems, with an emphasis on turning unfamiliar domains into testable outputs.
Scope: ML, NLP, data linkage, embedded audio, FPGA
Environment: University, internship, and team project settings
Tools: STM32, FPGA, clustering, vision, data workflows
machine learning · data science · embedded systems · software engineering
Improved sales by up to 102%, refined SOPs linked to 20% to 150% purchase growth, and resolved about 70% of day-to-day IT issues directly.
Store Manager / Academic Tutor / Admin Support · 2021-2023
Operations, teaching, and team leadership
In retail, tutoring, and admin support roles, I improved sales, refined SOPs, supported learning, and solved day-to-day operational issues in fast-moving environments.
Scope: Retail operations, teaching, and admin support
Environment: People-facing teams with daily execution pressure
Strengths: SOP improvement, coaching, troubleshooting
leadership · operations · tutoring · teamwork
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